We may collect your personal data in the following ways:

We may collect and store personal information you provide when filling out forms on our website, such as orders, requests for quotes, or when you submit an inquiry through a web form, and similar. We may also ask for your personal information if you participate in our contests or promotional campaigns or if you report a problem related to our website. If you contact us, we may collect and store records of such correspondence, including any personal information you provide during the course of the correspondence. We may collect and store personal information you provide to us in surveys that we ask you to complete, even if you are not required to answer them. We may collect and store personal information related to transactions you make through our website or related to fulfilling your orders. We may collect and store personal information related to your visit to our website, such as traffic data, location data, and other communication data, as well as for billing and invoicing purposes.

If you want to purchase our products, we collect the following personal data:

• Name and surname
• Address Email address
• Telephone numbers
• Payment information

Although we do not actively collect them, we may store any personal data you disclose during live chat conversations or email messages.

A cookie is a small file stored on your computer that is used to store your preferences and other information, which is used by the websites you visit. We use cookies for the following purposes:

Analyzing traffic to our website using the Google Analytics tool (see below for Google Analytics). Tracking preferences related to websites.

If you make a purchase on our website or continue to use our website, you consent to the use of cookies.

You can block cookies by activating settings in your internet browser that allow you to reject all or some cookies. However, if you set your internet browser settings to block all cookies, you may not be allowed access to all or some parts of our website.

If you do not set your internet browser settings to reject cookies, our system will send cookies as soon as you visit our website.

We store the personal data we collect from you on our own servers in our own data center in Belgium. However, we may share this data with third parties with whom we do business in order to fulfill service contracts with you.

We attach the utmost importance to the security of all data and take all appropriate steps in accordance with the regulations on the protection of personal data that are valid in Belgium.

We use the personal data we collect about you in the following ways:

• To deliver the products you have purchased through our website or ordered through social media.
• To respond to your inquiries.
• To provide information and deliver products in cases where you have given us your consent to contact you.
• To send notifications about changes related to our products.

Data protection regulations govern the assumptions under which personal data can be collected, and we use them as legal grounds for collecting and processing data. These legal grounds are as follows:

Performance of contractual obligations When you contract for the delivery of some of our products, we must collect personal data from you to fulfill our contractual obligations (for example, to send you products, issue invoices for products, contact you for the purpose of resolving your queries, and so on).

Compliance with legal obligations The regulations in force in Belgium impose on us the obligation to collect and process data for certain purposes, such as accounting purposes (e.g. issuing invoices) and providing data in accordance with the demands of judicial authorities.

We keep your data only for as long as it is necessary to fulfill the purpose for which it was collected. At the end of the retention period, we will either delete or anonymize the personal data so that it can no longer be associated with anyone. Personal data related to any financial transactions is kept for at least 10 years, as determined by the regulations in force in Belgium.

Like many other websites, we use certain third-party services related to functionalities such as payment processing and more. Below is a list of companies with whom we share data on a daily basis. All of the listed providers have been carefully selected and we have ensured that they all provide appropriate protections in accordance with GDPR.

B-post We share your data (name, address) with B-post for the purpose of collecting and delivering your packages.

GLS Belgium ( We share your data (name, address, phone number) with GLS Belgium for the purpose of collecting and delivering your packages.

PayPal In our business, we use the PayPal service (www.paypal.com) to receive payments from users. Please note that all transactions made through PayPal are subject to PayPal’s privacy policies, which are available here: https://www.paypal.com/ie/webapps/mpp/ua/privacy-full?locale.x=en_IE.

Like many other websites, we use Google Analytics to collect anonymous data about users of our website, in order to learn how often they visit our website, which pages they visit, when they visit, how long they stay, and which country they come from. This data is collected using cookies, and the resulting statistics are used for the following purposes:

• To improve the usability of our website.
• To track the success of marketing campaigns.
• To analyze patterns of behavior.

If you do not want Google Analytics to collect this information, you can install the Google add-on for your browser that will prevent this. You can download the add-on here: https://tools.google.com/dlpage/gaoptout

According to GDPR, as of May 25, 2018, you have certain rights regarding your personal data, which are briefly described below.

Right to Restrict Processing You have the right to request that we restrict the processing of your personal data when there is no legitimate interest for us to do so. You can exercise your right at any time by contacting us (see below How to Contact Us).

Right of Access GDPR gives you the right to ask us what personal data we have about you and how we process it, and the right to access that data. You can exercise your right by contacting us (see below How to Contact Us). Please note that before processing any request for access to data, we must confirm your identity, and we may also contact you to ensure that we understand what data you are requesting. After we confirm your identity, we will provide you with the requested information within 30 days. We will provide you with the information free of charge, but we may charge an administrative fee if the request is clearly unfounded or excessive, especially if it is repeated. In any case, if you are our existing customer and you can access your personal data through your user interface.

Right to Erasure (Right to be Forgotten) As an individual, you have the right to request the deletion of all your personal data that we have. However, please note that this is not an absolute right, so, for example, it does not override our legal obligations to keep accounting records. You can request the deletion of your personal data when your data is no longer necessary for the purpose for which it was originally collected or processed. You can exercise your right by contacting us (see below How to Contact Us).

Right to Rectification GDPR gives you the right to rectify any personal data that is inaccurate or incomplete. Users can also update their personal data themselves through the user interface, but in any case, you can contact us (see below How to Contact Us).

Right to Data Portability You have the right to request the delivery of personal data that you have made available to us in machine-readable format.

Right to Object You have the right to object to the processing of your personal data when there is no legitimate or legal reason for us to do so. You can exercise your right by contacting us (see below How to Contact Us).

Your questions, comments, and requests related to this Privacy Policy are welcome and you can contact us in the following ways:

You can send us an email message at sandracreativestudio@gmail.com You can call us on weekdays (Mon/Tue/Wed/Thu/Fri) from 8am to 4pm at +32 47 2 21 23 31